PRODUCT SAFETY & SECURITY
At Relovvi, your safety is our #1 priority. We design our wellness devices to meet the highest international safety standards.
1. DEVICE SAFETY & PROTECTION
Our Smart Pulse Neck Massager is engineered with multiple layers of hardware protection to ensure a safe and relaxing experience every time.
The device features intelligent thermal sensors that monitor temperature in real-time. The heating function is capped at a safe, therapeutic 42°C (107.6°F) and will automatically shut off if any anomaly is detected.
Powered by certified Lithium-Ion cells with built-in protection circuits against overcharging, over-discharging, and short-circuits. We recommend using the provided cable for charging.
To prevent overuse or accidental drainage, the device automatically powers down after a 15-minute massage cycle.
2. BIOCOMPATIBLE MATERIALS
Because our products touch your skin, we pay close attention to materials. The Relovvi massager uses medical-grade, hypoallergenic silicone for the neck pads, ensuring soft contact that is safe for sensitive skin and easy to clean.
3. COMPLIANCE & CERTIFICATIONS
We work exclusively with manufacturing partners who adhere to rigorous quality control protocols. Our products are designed to comply with major international safety standards, including:
- CE Marking: Compliance with EU health, safety, and environmental protection standards.
- RoHS: Restriction of Hazardous Substances (lead-free and mercury-free).
- FCC: Compliance with electromagnetic interference limits.
4. CYBERSECURITY & DATA PRIVACY
While our current devices are standalone and do not connect to Wi-Fi or cloud servers, we take your digital security just as seriously during the purchase process.
- SSL Encryption: Our entire website is encrypted via Secure Socket Layer (SSL) technology to protect your personal information.
- Payment Security: We do not store your credit card details. All transactions are processed by Level 1 PCI-DSS compliant payment gateways.
5. REPORT A SAFETY CONCERN
If you believe you have discovered a safety issue or a potential vulnerability in any of our products or our website, please report it to us immediately.
Security Team: support@relovvi.com
We take all reports seriously and will investigate immediately to ensure the continued safety of our community.
